Q. How can I view the status of my order?+
A. Go to the Customer Service page and enter your order number.
Q. How long will it take for my order to ship?+
A. All orders are processed and shipped within 1-2 business days of payment. A shipment tracking number is automatically generated and emailed to you as soon as the order has been processed by our shipping department.
Q. How long will it take for me to receive my order?+
A. Packages are handed to the carrier within 2 business days of payment. Typical carrier transit times are as follows:
Continental United States (48 states):
The following general shipping times apply once the package is handed over to the carrier:
- First Class Mail (2-5 days)
- Priority Mail (3-5 days)
Priority mail international can take anywhere from 10-15 business days (not including weekends and holidays). Times can vary depending on how quickly customs processes the item, generally you can expect longer times around the holidays.
First class international packages are not track-able online. Average shipping time is 10-15 business days depending on location. Times can vary depending on how quickly customs processes the item, generally you can expect longer times around the holidays.
Q. Do you ship to international locations? Yes via USPS first Class or Priority International Express with Tracking+
A. We ship to every part of the world. Customers can choose from a variety of shipping options during the checkout process. Currently, we service clients in Latin America, Europe, Asia and several other parts of the globe. Please contact us at firstname.lastname@example.org for more details on international orders.
Q. How reliable is your product/service?+
A. We have been in business for over 20 years, via eBay, all the while maintaining close to a 100% positive feedback profile. We have served thousands of customers across the globe and have the expertise, scale of operations and experience to deliver quality products to all our customers. For your peace of mind, we also offer an industry leading 30 day Money Back Guarantee on all purchases.
Q. Are your new items genuine?+
A. We only sell genuine products and each purchase is backed with the manufacturers original warranty.
Q. What about customized bulk/large orders inside the US and internationally?+
A. We specialize in customized bulk/large orders (within the US and internationally) and have the necessary inventory, logistical capability and industry experience to meet all of our customers’ needs. For more details on bulk orders please visit the Wholesale/Bulk section of our store.